In today's competitive market, with the shopping experience and service becoming an increasingly important factor in consumer loyalty and retention, the salesperson has a crucial part in consumers' final decision.
Zoom-In offers a mystery shopper service that combines several methods in order to create substantial value and tools for evaluating the level and quality all major parameters: sales, service and professionalism. By helping businesses understand the experience their customers go through, we give business owners an objective view about the aspects which must be improved.
As part of our methodology, Zoom-In defines a profile for each salesperson and store in order to identify strengths and weaknesses, and then to build and implement a plan. As a part of the service we can also provide a video or audio file, recommendations and tools for improvement or preservation of survey results, an overview of the market's competitive landscape or profiles of specific competitors.
For more details please contact us